Privacy Policy

1. Introduction

ratanahq.world ("we", "us", "our") operates a watch repair and restoration workshop at 18 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand. This Privacy Policy describes how we collect, use, store, and protect personal information provided to us through our website at ratanahq.world and through our workshop correspondence.

We handle personal data carefully and only to the extent necessary to provide our watch repair services and to communicate with clients. We do not sell personal data to third parties.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

Information You Provide

When you complete our contact form or correspond with us by email or telephone, we may collect:

• Your name
• Your email address
• Your telephone number (if provided)
• Information about your watch and service enquiry

Information Collected Automatically

When you visit our website, we may collect technical information such as your IP address, browser type, pages visited, and visit duration through analytics tools. This information is used in aggregate form to improve the website and is not used to identify individual visitors.

Legal Basis for Processing

We process your personal data on the basis of your consent (when you submit a contact form), legitimate interest (to respond to enquiries and maintain service records), and contractual necessity (to deliver the watch repair services you commission).

Data Retention

Contact form data is retained for up to 36 months after our last correspondence. Service records, including written assessments and reports, may be retained for up to 7 years for professional and legal reasons. You may request deletion at any time subject to any legal retention obligations.

3. How We Use Your Data

We use the personal information you provide to:

• Respond to your enquiry or service request
• Prepare and send written assessments, service updates, and completion reports
• Maintain a record of the watch service for your reference and ours
• Contact you if timeline or scope changes arise during a service
• Improve our website based on aggregate usage data

We do not use your personal data for unsolicited marketing. We do not share your personal data with third parties except as described in section 4 below.

4. Data Sharing

We do not sell, rent, or trade personal data. We may share data in the following limited circumstances:

• Service providers: We may use third-party tools for email communication, website hosting, and analytics. These providers are bound by data processing agreements and process data only on our behalf.
• Legal requirements: We may disclose personal data if required to do so by Thai law, court order, or other governmental authority.
• Business transfer: In the unlikely event of a sale or transfer of business assets, client data may be included as part of that transfer, subject to the same privacy protections.

Any third-party analytics tools used (such as Google Analytics) process data in accordance with their own privacy policies. These tools receive anonymised or pseudonymised data and do not receive your name or contact details.

5. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. These include:

• Encrypted transmission (HTTPS) for all website communications
• Access controls limiting data access to relevant personnel only
• Secure email practices for correspondence containing personal data

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law, without undue delay.

6. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. We distinguish between essential cookies (necessary for the site to operate) and optional cookies (analytics and preference management).

You may manage your cookie preferences at any time through our Cookie Policy page. Declining optional cookies will not affect your ability to contact us or use the site.

7. Your Rights

Under the Personal Data Protection Act B.E. 2562 (2019) of Thailand, and where applicable under the GDPR if you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data, subject to any legal retention obligations.
• Right to restriction: You may request that we limit processing of your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of data you have provided to us.
• Right to object: You may object to processing based on legitimate interest.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand if you believe we have not handled your data appropriately.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the revised policy.

11. Contact

For all privacy-related questions, requests, or concerns, please contact us:

• Email: [email protected]
• Post: ratanahq.world, 18 Yaowarat Road, Samphanthawong, Bangkok 10100, Thailand
• Telephone: +66 2 226 4837